Shipping & Returns

SHIPPING POLICY

For now we only ship our products to European countries

-Shipping is free in Belgium

-Shipping to the rest of Europe: please use the Shipping Cost Tool. You can find it in the shopping cart before checkout, to check the shipping cost to the desired destination.

Orders are typically shipped out the next day, but delays are possible as that hats need to be made by hand.  Shipping time may vary, depending on the country the goods are shipped to.

 

RETURN POLICY

We have a very customer-first “returns and exchange policy”. Typically, if it’s our fault – we’ll make it right. If you’ve made a mistake in your order, we ask that you return the item to us and we’ll ship you a replacement. The bought goods can be returned within 14 days after the purchase. The original purchase amount will be refunded to you within 14 days after we received your returned items. Unfortunately we are not able to offer free returns yet, so you will have to pay for the return yourself. Shipping costs are non-refundable. So if you receive a refund, the cost of return shipping will be deducted from your refund. To be eligible for a return, the goods should be in their original packaging, unworn, absolutely undamaged and in the same condition that you received it. If the goods already have been used, washed, damaged or if the labels have been removed, we are not obligated to accept the return.

 

RETURNING GOODS

STEP 1: Send us an email at info@mountainminimalist.be for the return note and the shipping instructions

STEP 2: Be sure to add the receipt or proof of purchase in the package together with the return note.

STEP 3: Ship to package according shipping instructions and keep the shipment receipt untill we have confirmed that we received your package.

STEP 4: Once the goods are inspected we will notify you by mail if the return is accepted or rejected.

 

NOTE

Sale items cannot be refunded, only the regular priced goods can.

 

Last updated: 16/03/2019